JackpotCity Casino review 2022

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4.6
Excellent
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OGCA’s expert team carefully reviews online casinos based on various criteria, including: security, payout speed, win rate, bonuses. Find out more.
C$1,600
Welcome bonus T&Cs apply
Visit and play
JackpotCity Casino
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4.6
/5
C$1,600
Welcome bonus T&Cs apply

OGCA’s verdict

By Peter Nwajei | November 2022

JackpotCity is one of our top-rated casinos and scores highly in our security & trust section, being fully licensed and regulated. Right off the bat, players can enjoy a generous welcome bonus of up to C$1,600 across four deposits. But we feel the high 70x wager requirement might deter beginners, as it’ll take a while to claim.

The extensive range of Microgaming slots and tables games at JackpotCity Casino is pretty impressive, with 700+ titles available. Its quick 24 hours payout speed and appealing site design also add to the player experience. We found that the customer support could do with improving, but overall this is a casino we strongly recommend.

What we like

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    Huge welcome offer worth C$1,600
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    Microgaming-powered casino
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    More than 700 games to play
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    Quick payout time of 24 hours
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    24/7 customer support

What we don’t like

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    High 70x bonus wagering requirement
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    No phone support available
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    No sports betting section

What this casino offers

Withdrawal time
24 hours
No. of games
700+
Available in
Available in Canada
Payment options
Certification
Kahnawake gaming commission
mga
Ecogra
Device compatibility
Android, iPhone, Tablet, Desktop
Customer support
icon 24/7 live chat, FAQs
Languages
English, French + 28 others

Bonus breakdown

C$1,600
Welcome bonus
Wagering info
A wagering requirement of 0-35 is low; 40-55 is average; and 60 and above is high.
No. of deposits Four deposits – 100% match bonus up to C$400
Minimum deposit C$10
Wagering requirement 70x
Bonus code None

What casino games you’ll play

Slots
Slots
Poker
Poker
Blackjack
Blackjack
Roulette
Roulette
Baccarat
Baccarat
Bingo
Bingo
Craps
Craps
Video poker
Video poker
Keno
Keno
Scratch cards
Scratch cards
Live dealer games
Live dealer games

Game software

Free games to play

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Mega Moolah image
Play for free
Play for real money
Mega Moolah
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Immortal Romance image
Play for free
Play for real money
Immortal Romance
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Classic Blackjack Gold image
Play for free
Play for real money
Classic Blackjack Gold
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Thunderstruck II image
Play for free
Play for real money
Thunderstruck II
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Baccarat Gold image
Play for free
Play for real money
Baccarat Gold

How JackpotCity compares

Online casino Welcome bonus Casino games Win rate Payout speed
JackpotCity C$1,600 700+ 97.44% 1 working day
Spin Casino C$1,000 600+ 97.16% 1 working day
Ruby Fortune C$750 500+ 96.39% 1 working day
Betway C$1,800 500+ 96.22% 1 working day
Europa C$2,400 1,100+ 97.90% 1 working day

Good to know

JackpotCity was established in 1998, making it one of the oldest online casinos around. It is owned and operated by Bayton Ltd. This Malta-based company is behind many other top casinos, including Ruby Fortune, River Belle and Mummys Gold Casino.

JackpotCity Canada is licensed by both the Malta Gaming Authority and Kahnawake Gaming Commission – and is eCogra certified. It also has more than 700 casino games, 24/7 customer support and many reliable payment options.

Overall rating

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OGCA’s expert team carefully reviews online casinos based on various criteria, including: security, payout speed, win rate, bonuses. Find out more.
4.6
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Excellent

Welcome bonus

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4.1

JackpotCity Casino Canada’s sign-up offer is very appealing, but it might not be for everyone with its high wager requirement of 70x. We’d argue this is better suited to experienced gamblers who are more willing to spend more across a longer period to claim the JackpotCity bonus in full.

Before claiming this offer, we’ll go through the other JackpotCity bonus conditions. First, you need to deposit a minimum of C$10 to be eligible – and you’ll have seven days to claim it after opening your account. It is split into four deposits of C$400 each, and the terms are the same each time. There is no welcome bonus code to worry about.

For more offers such as JackpotCity no deposit bonuses and free spins, view our promotions & VIP program section further down on this page.

C$1,600 Welcome bonus

Deposit stages: 1st – 4th deposits: 100% up to C$400

Wagering requirement: 70x

Min. deposit: C$10

Bonus code: None

Valid for: Within 7 days of signing up

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Important

Note that the bonus cash does come with some T&Cs, as mentioned above. Most importantly, there are wagering requirements. In this case, you must bet the value of your bonus 70x before the bonus money gets transferred into your account.
Learn more about how casino bonuses work.

Casino games

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4.5

There are more than 700 casino games at the JackpotCity Canada site, which are mostly powered by Microgaming – a leader in the industry. This includes a large selection of live casino games. JackpotCity’s casino game offering is very extensive in comparison to others in the industry, and the site has a high win rate of 97.44%.

Free games to play

Placeholder
Mega Moolah image
Play for free
Play for real money
Mega Moolah
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Immortal Romance image
Play for free
Play for real money
Immortal Romance
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Classic Blackjack Gold image
Play for free
Play for real money
Classic Blackjack Gold
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Thunderstruck II image
Play for free
Play for real money
Thunderstruck II
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Baccarat Gold image
Play for free
Play for real money
Baccarat Gold

Online slots

You’ll find more than 400 JackpotCity online slots on offer, powered by Microgaming. These games are spread across different themes and paylines. You’ll also find many progressive slots, including the famed Mega Moolah. This game has paid millions out to date, including a C$5.9 million prize to a lucky player who played through our platform.

Some of the top JackpotCity slots you can play for free and real money once signed up to the site include:

Slot game RTP Progressive jackpot
Mega Moolah 88.12% Yes
Game of Thrones 94.86% No
Major Millions 89.37% Yes
Thunderstruck II 96.65% No
9 Masks of Fire 96.24% No

Table games

JackpotCity Casino has nearly 100 table games on offer, which is a reasonable number although there are some casinos that carry more. This includes video poker and scratch cards, as well as classic games such as online poker, roulette and blackjack. You’ll find popular variations of those games such as:

Baccarat Gold
Baccarat Gold
Classic Blackjack Gold Series
Classic Blackjack Gold Series
Classic Craps
Classic Craps
Aces and Faces Power Poker
Aces and Faces Power Poker
Bonus Poker Deluxe
Bonus Poker Deluxe

Live casino

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4.8

The JackpotCity live casino consists of 70+ games powered by leaders like Microgaming, Evolution Gaming, Ezugi and Pragmatic Play. Using a real casino setting and streaming the event in real-time using strategically placed HD cameras, you can make bets or interact with dealers and other players using the chat feature.

Some of the top live dealer games offered by JackpotCity live casino are:

Live Texas hold’em
Live Texas hold’em
Monopoly live
Monopoly live
Live roulette
Live roulette
Live blackjack
Live blackjack
Live Dream Catcher
Live Dream Catcher

Deposits & withdrawals

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4.9

There is a good range of payment options for deposits and withdrawals at JackpotCity. But, like other online casinos available in Canada, PayPal is not currently supported. Still, you have numerous options like Visa, MasterCard, MuchBetter and many more. Most of these have no fees attached when used for payment, which is another added benefit.

Overall, we think JackpotCity’s payout processing speed of 24 hours is very fast, though be aware this may be longer depending on the banking option you choose. Most deposit options are instant, while withdrawals can take between 1-5 working days overall. But options like wire transfers and U Kash may take up to 7 working days.

Payment method Min deposit Min withdrawal Payout speed
Visa Visa C$10 C$10 1-3 working days
MasterCard MasterCard C$10 C$10 1-3 working days
Paysafecard Paysafecard C$20 N/A N/A
Bank Transfer Bank Transfer C$10 C$100 1-3 working days
iDebit iDebit C$10 C$10 Instant
Wire Transfer Wire Transfer C$10 C$10 1-7 working days
Trustly Trustly C$10 N/A Instant
Interac Interac C$10 C$10 Instant
EcoPayz EcoPayz C$10 N/A 1-5 working days
JackpotCity processing time: 1 working day

How to deposit

When you are ready to deposit real money into your JackpotCity account, follow these steps:

  1. If you don’t have an account, the first step is to register.
  2. After registration and signing in, head to the ‘banking’ tab and then ‘deposit’ section.
  3. Choose your preferred deposit option from the list.
  4. Enter how much you wish to deposit and confirm the transaction.
  5. Your deposit should appear into your JackpotCity account within minutes.

How to withdraw

For making JackpotCity withdrawals into your personal account, use the following steps:

  1. First, log into your account.
  2. Head to the ‘banking’ tab.
  3. Click on the ‘withdrawal’ section.
  4. Choose a payment option, which can be different to your deposit method.
  5. Input the amount you want to withdraw.
  6. Depending on payment method, you’ll receive your winning in 1-7 working days.
  7. Contact JackpotCity’s support team if any issues.

Mobile & app

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4.8

If you prefer playing on the go, you can download the JackpotCity app or play through the mobile site on any smartphone device. We found the mobile betting experience equally as impressive as the desktop site, with the JackpotCity mobile casino featuring the majority of its slots, table and live dealer games.

Once you sign into the JackpotCity Casino mobile site, it instantly adapts to your screen size while retaining the same purple theme. You’ll also be able to take advantage of all the same welcome bonuses, promotions, customer support and more at JackpotCity Casino Canada mobile.

Security & trust

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4.9

We’ve found that JackpotCity Casino ticks all the boxes in this category, which is why we have given the casino full marks. It has licensing from both the Kahnawake Gaming Commission in Canada and the Malta Gaming Authority offshore. Both bodies are highly reputable and help to ensure you and your deposits at JackpotCity are safe and secure.

On top of that, JackpotCity has an eCogra certificate which is an indication that this casino is fair and regulated. It also uses Random Number Generators (RNGs) to ensure the outcomes of games are completely random. Plus, it has the most recent 128-bit SSL (Secure Sockets Layer) encryption technology, to make sure that your personal information and bank details are safe and won’t be accessed by third parties.

Promotions & VIP program

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4.6

JackpotCity’s promotions can be accessed across the left-hand side of the top menu, and you’ll usually find offers such as: including match bonuses, exotic holidays and cash prizes. We were unable to find JackpotCity no deposit bonus or free spins during our JackpotCity Casino review, but these may become available at certain times.

There is also an exclusive VIP program that can be highly rewarding if you are willing to deposit and gamble a lot. This gives you the chance to earn more points which can be exchanged for cash and used to wager on casino games. You are instantly placed in the loyalty program and credited with 2,500 loyalty points when you register on the platform. The loyalty levels and the points required are as follows:

  • Bronze: 0 - 2,499 loyalty points
  • Silver: 2,500 - 11,999 loyalty points
  • Gold: 12,000 - 49,999 loyalty points
  • Platinum: 50,000 - 124,999 loyalty points
  • Diamond: 125,000+ loyalty points
  • Privé: Invite only

Customer support

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3.9

JackpotCity has a solid offering of support options, such as a 24/7 live chat, email contact and FAQs page. The customer support team is mostly friendly and helpful, but we have experienced occasions when this hasn’t been the case with slower than usual response times and unclear answers. Another downside is that there is no phone support.

When using the 24/7 live chat feature, which is available on desktop and mobile, you’ll usually be connected to an agent within seconds. If you prefer to email, you should receive a response within 1-2 days. JackpotCity also offers an FAQs page that provides answers to the most common questions. We suggest you begin here if you have a problem.

Available in 6 languages
  • United Kingdom
  • French
  • Dutch
  • Italian
  • Turkish
  • Norsk

FAQs

Is JackpotCity legit?

Yes, JackpotCity is legit. It has licenses from both the Malta Gaming Authority and Kahnawake Gaming Commission. Both of these bodies regulate its activities and keep it in check. It is also regulated by eCogra.

Who owns JackpotCity?
How long does JackpotCity take to withdraw winnings?
What's the best game to play at JackpotCity?
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Does JackpotCity accept PayPal?
Peter Nwajei
Peter Nwajei

About the writer

Peter Nwajei is a content writer and graduate of Business Administration presently based in Ontario, Canada. He has worked in the online sector for more than six years. During this time, he has written a number of different materials for a wide spectrum of brands and presently handles content for several major casino websites.